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h2{margin:0}.crm-queue-region-filter{display:flex;align-items:center;gap:var(--hc-space-2);font-weight:700}.crm-queue-select-item{min-inline-size:2.75rem}.crm-queue-select-item input{inline-size:1.5rem;block-size:1.5rem;accent-color:var(--hc-brand)}.crm-queue-bulk-bar{display:grid;gap:var(--hc-space-3);padding:var(--hc-space-4);margin-block-end:var(--hc-space-4);border:1px solid var(--hc-border);border-radius:var(--hc-radius-md);background:var(--hc-brand-soft)}.crm-queue-bulk-bar p{margin:0;font-weight:700}.crm-queue-updated{margin:0 0 var(--hc-space-4);color:var(--hc-muted-ink);font-size:.875rem}.crm-queue-empty{padding:var(--hc-space-8);border:1px dashed var(--hc-border);border-radius:var(--hc-radius-md);background:var(--hc-surface);text-align:center}.crm-queue-list{display:grid;gap:var(--hc-space-3);margin:0;padding:0;list-style:none}.crm-queue-item{display:grid;gap:var(--hc-space-4);align-items:start;padding:var(--hc-space-6);border:1px solid var(--hc-border);border-inline-start:4px solid var(--hc-brand);border-radius:var(--hc-radius-md);background:var(--hc-surface);box-shadow:var(--hc-shadow-sm)}.crm-queue-item--overdue{border-inline-start-color:#b42318}.crm-queue-assign h4,.crm-queue-item h3{margin:0}.crm-queue-item h3{font-size:1.25rem}.crm-queue-eyebrow{margin:0;color:var(--hc-muted-ink);font-size:.875rem}.crm-queue-deadline{display:grid;gap:var(--hc-space-1);color:var(--hc-ink);text-align:end}.crm-queue-deadline--overdue{color:#9f2419}.crm-queue-deadline time{font-weight:700}.crm-queue-meta{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:var(--hc-space-2) var(--hc-space-6);margin:var(--hc-space-4) 0}.crm-queue-meta div{min-inline-size:0}.crm-queue-meta dt{color:var(--hc-muted-ink);font-size:.875rem}.crm-queue-meta dd{margin:0;font-weight:700;overflow-wrap:anywhere}.crm-queue-foot{justify-content:start;color:var(--hc-muted-ink);font-size:.875rem}.crm-queue-state{padding:.125rem .625rem;border-radius:999px;background:var(--hc-brand-soft);color:var(--hc-brand-strong);font-weight:700}.crm-queue-state--warn{background:#fffbeb;color:#78350f}.crm-queue-assign{display:grid;gap:var(--hc-space-2);max-inline-size:28rem;padding:var(--hc-space-4);border:1px solid var(--hc-border);border-radius:var(--hc-radius-sm);background:var(--hc-canvas)}.crm-queue-assign .crm-help{margin:0 0 var(--hc-space-2)}.crm-queue-more{display:flex;flex-wrap:wrap;align-items:center;justify-content:center;gap:var(--hc-space-4);margin-block-start:var(--hc-space-6)}.crm-queue-more p{margin:0}@media (min-width:48rem){.crm-queue-meta{grid-template-columns:repeat(4,minmax(0,1fr))}.crm-queue-item{grid-template-columns:minmax(0,1fr) auto}.crm-queue-assign{grid-column:1/-1}}@media print{.crm-actions,.crm-link-button,.crm-steps,.hc-skip-link{display:none}}.crm-ops{inline-size:min(100% - 2rem,70rem);min-block-size:100dvh;margin-inline:auto;padding-block:var(--hc-space-8) 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[role=alert]{color:#a5251c;font-weight:700}.crm-sla__notice{max-inline-size:65ch;padding:var(--hc-space-3) var(--hc-space-4);border-inline-start:4px solid var(--hc-brand);background:var(--hc-brand-soft)}.crm-sla__badge{padding:var(--hc-space-1) var(--hc-space-3);border-radius:99px;background:var(--hc-brand-soft);color:var(--hc-ink);font-weight:700}.crm-sla__badge--urgent{background:#fbe9e7;color:#8b211a}.crm-report{inline-size:min(100% - 2rem,62rem);min-block-size:100dvh;margin-inline:auto;padding-block:var(--hc-space-8) var(--hc-space-16)}.crm-report__head{display:flex;flex-wrap:wrap;justify-content:space-between;gap:var(--hc-space-6);margin-block-end:var(--hc-space-6)}.crm-report__head p:last-child{max-inline-size:58ch;color:var(--hc-muted-ink)}.crm-report 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button{min-block-size:2.75rem;border:0;border-radius:var(--hc-radius-sm);padding-inline:var(--hc-space-4);background:var(--hc-brand);color:white;font:inherit;font-weight:700;cursor:pointer}.crm-report__summary{display:flex;flex-wrap:wrap;justify-content:space-between;align-items:center;gap:var(--hc-space-4);margin-block:var(--hc-space-6);padding:var(--hc-space-6);border-radius:var(--hc-radius-md);background:var(--hc-brand-soft)}.crm-report__rows li p,.crm-report__summary div{display:grid;gap:var(--hc-space-1);margin:0}.crm-report__summary p{margin:0;color:var(--hc-muted-ink)}.crm-report__summary strong{font-size:2rem;line-height:1.2}.crm-report__summary a{border:1px solid var(--hc-brand);border-radius:var(--hc-radius-sm);padding:var(--hc-space-2) var(--hc-space-4);background:var(--hc-surface)}.crm-report__empty,.crm-report__note{border-inline-start:4px solid var(--hc-brand);padding:var(--hc-space-3) 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var(--font-display);font-feature-settings:"tnum";font-variant-numeric:tabular-nums}.ref{font-family:var(--font-display);font-weight:600;color:var(--ink);text-decoration:none}.ref:hover{color:var(--brand);text-decoration:underline}.reg{display:inline-flex;align-items:center;gap:.375rem;font-weight:500}.reg:before{content:attr(data-l);display:grid;place-items:center;width:1.375rem;height:1.375rem;border-radius:.375rem;background:var(--brand-soft);color:var(--brand);font-size:.75rem;font-weight:700}.sla{display:inline-flex;align-items:center;gap:.375rem;padding:3px .625rem 3px .5rem;border-radius:var(--r-sm);font-size:.75rem;font-weight:600;white-space:nowrap}.sla svg{width:.875rem;height:.875rem}.sla.ok{background:var(--success-soft);color:var(--success)}.sla.warn{background:var(--warning-soft);color:var(--warning)}.sla.bad{background:var(--danger);color:#fff}:root[data-theme=dark] .sla.bad{color:#2a0a06}@media (prefers-color-scheme:dark){:root:not([data-theme=light]) .sla.bad{color:#2a0a06}}.sla small{font-weight:400;opacity:.9}.owner{display:flex;align-items:center;gap:var(--s-2);white-space:nowrap}.owner .av{width:1.625rem;height:1.625rem;border-radius:50%;display:grid;place-items:center;font-size:.6875rem;font-weight:700;background:var(--info-soft);color:var(--info);flex:none}.owner .none{color:var(--ink-3);font-style:italic}.owner .away,.owner .meta{display:block}.owner .away{font-size:.75rem;color:var(--warning)}.card-h .push{margin-inline-start:auto}.search.static{display:flex;align-items:center;min-height:2.5rem;padding-inline:2.5rem .75rem;border:1px solid var(--line-strong);border-radius:var(--r-md);background:var(--surface-2);color:var(--ink-3)}.search.static svg{inset-inline-start:.75rem}.kpi:not(a):hover{border-color:var(--line);box-shadow:var(--shadow-1);transform:none}.kpi .val.unavailable{color:inherit}.data-empty{padding:var(--s-5);color:var(--ink-2)}.queue-links{display:flex;flex-wrap:wrap;gap:var(--s-2);padding:var(--s-4)}.queue-links a{display:inline-flex;align-items:center;gap:var(--s-2);min-height:2.75rem;padding:0 var(--s-4);border:1px solid var(--line);border-radius:var(--r-md);background:var(--surface-2);text-decoration:none;font-weight:600}.queue-links a:hover{background:var(--brand-soft)}.page-title .btn{flex:none}@media (max-width:43.75rem){.kpis{grid-template-columns:repeat(2,minmax(0,1fr))}.topbar{flex-wrap:wrap;padding:var(--s-3)}.top-meta{margin-inline-start:0;flex-wrap:wrap}.content{padding:var(--s-4)}.side{gap:var(--s-2)}.nav-group ul{display:grid;grid-template-columns:minmax(0,1fr);gap:var(--s-1)}.nav-group a{min-height:3rem}.me{display:none}}}.crm-mock 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var(--line)}.crm-queue-tab{min-block-size:3.5rem;padding-inline:var(--s-4);border-block-end-width:3px;color:var(--ink-2)}.crm-queue-tab[aria-pressed=true]{color:var(--brand);border-block-end-color:var(--brand)}.crm-queue-toolbar{justify-content:flex-start;gap:var(--s-3);padding:var(--s-4);margin:0;background:var(--surface-2);border-block-end:1px solid var(--line)}.crm-queue-toolbar h2{margin-inline-end:auto;font-size:var(--fs-md)}.crm-queue-updated{padding:var(--s-2) 1.25rem;margin:0;color:var(--ink-3);font-size:var(--fs-xs)}.crm-queue-list{gap:0}.crm-queue-item{gap:var(--s-3);padding:var(--s-4);border:0;border-radius:0;border-block-end:1px solid var(--line);box-shadow:none}.crm-queue-item:last-child{border-block-end:0}.crm-queue-item--overdue{box-shadow:inset 4px 0 0 var(--danger)}.crm-queue-item h3{color:var(--brand);font-size:var(--fs-md)}.crm-queue-meta{padding-block:var(--s-3);margin:0;border-block-end:1px solid 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h3{padding-block-end:var(--s-3);border-block-end:1px solid var(--line);font-family:var(--font-display)}.crm-request-facts{grid-template-columns:repeat(2,minmax(0,1fr));gap:var(--s-3) var(--s-5)}.crm-request-facts div{min-inline-size:0}}@media (max-width:68.6875rem){.crm-operations .side{gap:var(--s-2)}}@media (max-width:44rem){.crm-operations .crm-queue-tabs{flex-wrap:nowrap;overflow-x:auto;padding-inline:var(--s-2)}.crm-operations .crm-queue-tab{flex:none;white-space:nowrap}.crm-operations .crm-queue-toolbar{align-items:stretch}.crm-operations .crm-queue-toolbar h2{inline-size:100%}.crm-operations .crm-queue-item,.crm-operations .crm-request-facts{grid-template-columns:minmax(0,1fr)}}.crm-secondary{.content>main{inline-size:min(100%,82rem);min-block-size:0;margin:0;padding:0 0 var(--s-8)}.content>.crm-auth{display:block}.content>.crm-auth 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.65rem;background:var(--brand-soft);color:var(--brand-hover);font-size:var(--fs-xs);font-weight:600;white-space:nowrap}.crm-directory__badge:before,.crm-sla__badge:before{inline-size:.4rem;block-size:.4rem;border-radius:50%;background:currentColor;content:""}.crm-directory__badge--inactive,.crm-sla__badge--urgent{background:var(--warning-soft);color:var(--warning)}.crm-sla__badge--urgent{background:var(--danger-soft);color:var(--danger)}.crm-case-empty,.crm-directory__empty,.crm-ops__empty,.crm-report__empty{padding:var(--s-7) var(--s-5);text-align:center;color:var(--ink-2)}.content>main>p[role=alert]{border:1px solid var(--danger);border-radius:var(--r-md);background:var(--danger-soft);color:var(--danger);padding:var(--s-4)}:where(a,button,input,textarea,summary):focus-visible{outline:var(--focus-w) solid var(--focus);outline-offset:var(--focus-offset)}}@media (max-width:43.75rem){.crm-secondary .content{padding-inline:var(--s-3)}.crm-secondary .crm-case-header,.crm-secondary .crm-directory__head,.crm-secondary .crm-ops__header,.crm-secondary .crm-report__head,.crm-secondary .crm-staff-heading{gap:var(--s-2)}}.crm-directory__meta{color:var(--ink-3);font-size:var(--fs-xs)}.crm-case-chips{margin-block-start:var(--s-2)}.crm-case-shell>.state,.crm-directory>.state,.crm-ops>.state,.crm-secondary .content>main>.state{margin-block:var(--s-4)}